Terms and Conditions

1. Service Scope & Logistics Workflow

Crossa provides an end-to-end cross-border logistics and concierge procurement platform:

• Virtual South African Transit Address: Users receive a dedicated delivery address at our Johannesburg fulfillment facility for purchasing goods from South African online and retail stores.
• Cross-Border Transit & Freight: Consolidation, transport, and customs clearance of parcels into the Kingdom of Eswatini.
• Final-Mile Delivery & Collection: Pick-up at Crossa Hub collection lockers/counters or doorstep final-mile delivery across Eswatini.

2. User Declarations & Customs Accuracy

Customers are legally responsible for declaring the true, authentic contents, descriptions, and purchase value of all incoming goods:

• You must provide an unaltered, official merchant purchase receipt or tax invoice for every registered package.
• Under-declaration, false description, or concealing prohibited items is a criminal offense under customs law (SARS & ERS).
• Crossa reserves the right to open, inspect, weigh, and verify packages for safety and customs compliance.

3. Prohibited & Restricted Commodities

Crossa strictly prohibits shipping the following items:

• Hazardous materials, fireworks, flammable liquids, pressurized gases, and corrosive chemicals.
• Firearms, ammunition, weapons, weapon components, and tactical military gear.
• Narcotics, illegal drugs, and prescription pharmaceuticals without authorized health permits.
• Counterfeit, fraudulent, or pirated merchandise.
• Perishable fresh meats, agricultural seeds, or live plants without phytosanitary clearance.

4. Pricing, Freight Rates & Payment Terms

All service quotes are billed transparently with landed cost breakdowns in South African Rand (ZAR) or Eswatini Lilangeni (SZL):

• Freight is calculated based on actual weight or volumetric dimensional weight (length × width × height / 5000), whichever is higher.
• Customs VAT and import duties levied by Eswatini Revenue Service (ERS) are payable prior to parcel release.
• Accepted payment channels include MTN MoMo Eswatini, Standard Bank EFT, and Visa/Mastercard via iKhokha gateway.

5. Limitation of Liability

Crossa is not liable for retailer shipping delays, merchant out-of-stock cancellations, or customs border delays resulting from incomplete customer declarations. For fragile or high-value items, optional transit insurance can be requested prior to dispatch.