Returns & Refund Policy
Your guide to a smooth return process with Crossa.
Check Your Return Eligibility
Answer a few questions to see if your item can be returned and what the next steps are.
1. Why are you returning this item?
How to Make a Return
Follow these simple steps to process your return efficiently.
1
Log a Request
Contact us via email or your account dashboard.
2
Prepare Package
Pack the item in its original packaging with all accessories.
3
Arrange Shipping
We'll guide you on collection based on your reason.
4
Inspection
Our team will inspect the item (up to 10 business days).
5
Refund Issued
Receive store credit or a cash refund once approved.
Policy Details & Special Cases
Find info on non-returnable items, third-party sellers, and our direct hub services.
Items Not Eligible for Return
For health, safety, and hygiene reasons, we cannot accept returns for the following items:
- Digital products (software, vouchers, gift cards).
- Perishable goods (food, flowers).
- Personal care items where the seal has been broken.
- Underwear, swimwear, and bodysuits.
- Jewelry for piercings.
- Personalized or custom-made products.
- Any product that has been used or altered.