Privacy Policy

Last Updated: September 2, 2025

This Privacy Policy describes how Crossa (Pty) Ltd (Reg: 2025/689735/07) t/a Crossa South Africa ("we," "us," or "our") collects, uses, and protects your personal information. As a company registered with South Africa's Information Regulator (Reg: 2025-061657), we are committed to protecting your privacy in compliance with the Protection of Personal Information Act (POPIA). If you do not agree with the terms of this privacy policy, please do not access the site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, email address, telephone number, and physical address, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site, such as registering an incoming package.

Information from Social Networking Sites

If you register or log in using your social media account (e.g., Google or Facebook), we may access basic user information from that service, such as your name, email, and profile picture. The specific information we receive depends on your privacy settings with that social network.

Package and Customs Information

When you register a package, we collect information about the retailer, tracking numbers, and the contents of your package for customs declaration purposes. This may include item descriptions, quantities, and values from invoices you upload.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Provide you with your unique South African delivery address.
• Process your incoming packages and manage logistics.
• Send you status updates about your packages via your preferred notification method (WhatsApp or SMS).
• Generate necessary documentation for customs clearance.
• Communicate with you about your account or orders.
• Improve our website and services.

3. Disclosure of Your Information

We do not share your personal information with third parties except in the circumstances described below:

• With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, such as customs brokers, delivery couriers, and payment processors.
• With our Partner Companies: To provide our end-to-end service, we must share necessary information (such as your name, contact details, and delivery address) with our subsidiary company, Crossa Eswatini (Pty) Ltd, for the sole purpose of customs clearance and final-mile delivery within Eswatini.
• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

4. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

5. Your Rights and Choices

You have rights regarding your personal information under POPIA, including the right to access, correct, or request the deletion of your data.

• Account Information: You may at any time review or change the information in your account by logging into your account settings and updating your details.
• Data Deletion: You may request to delete your account and associated data by following the instructions in our Data Deletion Policy.

6. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

7. Contact Us

If you have questions or comments about this Privacy Policy, please contact our Information Officer at: compliance@crossa.africa.